Descripción de la oferta
Do you dare to lead the digital transformation to create a more sustainable world?At Schneider Electric we are the leading digital partner for sustainability and efficiency. We are present in more than 110 countries with a team of more than 135,000 people. If you are looking for an opportunity to boost your career and challenge your creativity, we want to meet you.Before anything else, we want to be fully transparent with you:This is an office-based aftersales customer care role at our MESA plant. This means:You will work at our plant in Mungia (Bizkaia), not at customer installations. No field work or regular travel is required.You will be the first point of contact for our customersby phone, email and live chat. It is a fast-paced, customer-facing role every single day.If this sounds like you, keep reading.What’s your mission?Provide professional aftersales support to Schneider Electric customers for the MESA equipment range, mainly Gas-Insulated Switchgear (GIS) for Primary and Secondary Distribution in low and medium voltage (LV/MV). You will handle customer inquiries, orders, returns and issues from first contact to resolution, making sure every customer gets a prompt, professional and technically accurate answer.Key responsibilities:Respond promptly and professionally to customer inquiries, concerns and requests via phone, email and live chat.Provide product information, technical specifications and troubleshooting guidance to resolve issues and ensure optimal use of our equipment.Process orders, returns and exchanges accurately and efficiently, following company policies and procedures.Work closely with Sales, Technical Support and Logistics to address customer needs and resolve issues on time.Document customer interactions, inquiries and resolutions in the CRM, keeping records accurate and up to date.Identify upselling and cross-selling opportunities based on customer needs and preferences.Stay up to date on new products, features and industry developments in electrical equipment.Monitor customer feedback and satisfaction, escalating issues to management when needed and proactively improving the customer experience.What’s in it for you?Flexible working hoursHoly Pack (extra vacation days), Floating Holidays and Sabbatical Pack (up to 2 months)Global Family Leave PolicyWellwo health & wellbeing platform (you + 5 people) and Wellhub agreementCareer Hub (AI-powered career development), share ownership and recognition programBachelor in Electrical EngineeringProven experience in a customer service or support role, preferably in the electrical equipment or a related industry.Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers.Strong problem-solving skills and a customer-centric mindset, committed to resolving issues and ensuring customer satisfaction.Familiarity with CRM software and other tools for managing customer interactions and data.Ability to multitask and prioritize in a fast-paced environment, with strong attention to detail.Positive attitude, patience and empathy when dealing with customers, even in challenging situations.Advanced level of English (C1).We are a people-oriented company, with a dynamic and inclusive environment and attractive development opportunities. Our IMPACT values (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) are the foundation of our culture.#J-18808-Ljbffr
