Descripción de la oferta
Overview
As Senior Business Automation Architect, you will design and implement AI-driven automation on ServiceNow to boost operational efficiency across the enterprise. You will define scalable, governed AI workflows and integrate them with data and systems, partnering with business and tech teams. The role focuses on governance, auditability, and effective automation at scale in a global, diverse environment. You will influence how AI agents interact with workflows and human decisions to deliver measurable business value. This is an opportunity to shape enterprise AI-enabled automation for a global air travel ecosystem.
Compensaciones / Beneficiosflexible remote work up to 2 days/weekflexible workdays to fit personal lifeflex location—up to 30 days/year remoteemployee wellbeing programs (EAP) for dependentsprofessional development via training platformscompetitive benefits aligned with local markets
ResponsabilidadesDesign and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanismsEnsure governance, auditability, and control for AI-driven actionsIntegrate AI solutions with enterprise workflows, data models, and systemsIdentify automation opportunities and translate them into scalable AI-enabled solutionsMonitor and optimize AI-driven processes to ensure business value realizationCollaborate with business stakeholders, architects, and delivery teams
Requisitos principales5+ years of ServiceNow experience including solution design and architecture3+ years in ServiceNow customer service management / customer success managementHands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)Strong understanding of workflow design, automation patterns, and enterprise system integrationExperience designing governed automation (approvals, controls, auditability)Solid understanding of data models and data-driven architectureStrong stakeholder management and communication skillsStakeholder managementCommunicationCollaborationServiceNowAI agentsNow Assist
