Descripción de la oferta
HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.comAbout the RoleWe are seeking an experienced SAP Customer Experience (CX) Manager with a background in SAP Basis, S/4HANA and cloud environments to manage customer engagements on SAP RISE. The role requires a customer-facing professional to lead coordination across teams and ensure smooth service delivery, with experience in SAP landscape operations, migrations, and stakeholder management.Key ResponsibilitiesAct as the primary point of contact for customers on SAP RISE engagementsManage ongoing customer engagement and provide guidance on SAP landscape operations and maintenanceCoordinate across SAP teams (architecture, delivery, support) to ensure consistent service deliverySupport customer onboarding and transition to SAP Enterprise Cloud ServicesOversee service delivery execution against scope, timelines, and milestonesHandle customer escalations and contribute to issue resolution with relevant support teamsProvide guidance on technical topics, including architecture and landscape-related queriesSupport release management, maintenance activities, and lifecycle planningMonitor account status and contribute to continuous improvement initiativesEnsure effective collaboration with internal stakeholders to drive customer successRequirements5+ years of experience in SAP Basis, SAP HANA, or S/4HANAMinimum 2 years of experience in cloud environments (AWS, Azure, or GCP)Strong understanding of SAP landscape operations, upgrades, and migrationsExperience with SAP RISE or SAP Enterprise Cloud Services is a plusExperience in customer-facing or service management rolesStrong stakeholder management and communication skillsWhy UsPermanent contractRemote Work ModelCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to FridayEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.Candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice
