Descripción de la oferta
Geonica Madrid, Community of Madrid, Spain
With a rich heritage spanning over 60 years of industry experience, we continuously pursue our vision of connecting the physical and digital worlds through innovative measurement solutions. We make the most reliable data easily accessible.
By working together with our customers, we specialise in developing customised sensor solutions for a wide range of parameters. From measuring level, flow and pressure to recording temperature, conductivity, light, wind, humidity and meteorological data. No measurement task is too big for us. We are ready to take on the challenges of the IoT.
Sales Order Management (m/f/d)
As an Order Management specialist, you will be responsible for ensuring a seamless and efficient order-to-delivery process while providing excellent support to both internal stakeholders and external customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.
Responsibilities
Manage the end-to-end processing of national and international customer orders, ensuring accuracy, timeliness, and compliance with internal standards.
Deliver professional customer service via phone and written communication, supporting clients from order placement through final delivery.
Monitor and track delivery schedules, proactively identifying delays and coordinating corrective actions.
Serve as a central communication interface, collaborating with cross-functional departments to ensure efficient order flow and address customer inquiries.
Oversee master data creation and maintenance within the ERP system, ensuring high-quality and up-to-date information.
Manage order-related correspondence and collaborate closely with the sales team to support customer requirements.
Provide dedicated support to key accounts, ensuring a high standard of service and relationship management.
Create, update, and monitor framework agreements (framework orders) to ensure proper execution and alignment with customer expectations.
Monitor, categorize, and distribute inquiries received through the Senseca Info shared mailbox, ensuring prompt and efficient handling.
Perform ERP key user responsibilities, offering support to colleagues and assisting in system optimization.
Conduct customer compliance checks, ensuring adherence to regulatory obligations and customer-specific requirements.
Requirements
Very good knowledge of MS Office standard applications
Experience working with ERP systems
Good command of written and spoken English
Structured and solution-oriented approach to work
Team spirit and flexibility
A challenging, wide-ranging and interesting job in an internationally growing company
A great deal of creative freedom with the opportunity to develop professionally and personally
Permanent position for an indefinite period
Hybrid model
Seniority level
Entry level
Employment type
Full-time
Industry
Measuring and Control Instrument Manufacturing
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