Descripción de la oferta
Sales Assistant (Chinese Speaker)
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Job description:
Industry: Designer toys and collectible pieces
Location: Pop Mart Barcelona
Job type: Full-time / Part Time
Working Hours: 40 hours per week / PT
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
For more information, please visit and our LinkedIn Career page.
What to Expect
POP MART is a boutique-sized company with a young and multicultural team where you can expect to:
Gain valuable professional experience covering the entire retail life cycle
Have the opportunity to work with people from different countries and cultures in a collaborative environment
Receive structured customer service, retail operations, and product training
Be proactively involved in the company's growth
Benefits
POP MART offers our employees:
Selected POP MART toys as appreciation gifts every month
A structured bonus/commission scheme in line with the company's and the individual's performance
Comprehensive training and development programs
Regular team social events
The Role
We are looking for enthusiastic and customer-focused Sales Associate to join our team in Barcelona! As a Sales Associate, you will play a key role in delivering an outstanding in-store experience, supporting daily operations and representing the POP MART brand with energy and positivity. If you love designer toys and enjoy working in a dynamic retail environment, this is the perfect opportunity for you.
Key Responsibilities
Provide exceptional customer service, helping customers discover and fall in love with our products
Support the Store Manager in daily store operations
Ensure the store is always clean, organized, and visually appealing
Handle payments and follow correct procedures at the cashier point
Monitor product availability and support stock management
Help with inventory checks and prevent stock loss or damage
Participate in new product launches and merchandising updates
Follow all company policies and procedures
Be a team player, supporting colleagues and contributing to a positive store environment
Be available to work flexible shifts, including weekends and holidays
Required Qualifications
At least 2 years of experience in a retail or customer-facing role
Fluent in Spanish, English and Chinese with strong communication xiphteb skills
A proactive attitude and a passion for delivering great customer service
Ability to support sales goals and contribute to team performance
Comfortable working in a fast-paced environment, handling multiple tasks
Reliable and well-organized, with strong attention to detail
Basic experience with cash handling and administrative tasks like scheduling
Good time management and the ability to prioritize tasks efficiently
A team player who brings positivity and helps motivate others
Desirable but Not Essential
Experience in the toy or collectibles industry
Knowledge of visual merchandising techniques
Familiarity with retail management software and point-of-sale systems
Schedule:
Monday to Sunday
Weekend availability
Experience:
Retail experience: 2 years (required)
Licence/Certification:
Right to Work in Spain (required)
