Descripción de la oferta
Job SummaryThe Sales Application Specialist (SAS) Hemostasis is a mixed figure including both sales and technical responsibilities, being his/her main job tasks to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He/she will have special focus on the Central Lab and Hematology departments of the Hospitals.The SAS Hemostasis will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.Key Accountabilities
- Achieve sales and commercial targets established by the Company.
- Provides application support.
- Supports laboratory organization improvement by technical advice and solution offering.
- Encourages cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques.
- Be able to present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
- Create a network of trust within the organization and organizes other colleagues in field visits.
- Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations.
- Can keep the training level of our user's instruments and reagents and manage appropriate documentation.
- Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks.
- Has a global point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, therefore reducing the risk of complaints.
- Provides troubleshooting for technical enquiries.
- Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
- Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
- Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
- Ensures the Compliance with Ethical Code.Networking/Key relationships
- Key Account Manager
- SAS Manager / Area Manager
- Business Unit (Business Unit Manager, Product Managers)
- Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
- IT Operations Team
- Logistics (Customer Service)
- Contracting Department
- Quality Assurance / Regulatory AffairsMinimum Knowledge & Experience required for the position:
- Education:-Bachelor's Degree in Life Sciences or related discipline.-PhD valuable
- Experience:-Experience in sales and/or marketing within the IVD will be considered.-Experience in Hematology, Hemostasis and/or Blood Bank will be a plus.
- Additional Skills/Knowledge:-Comprehensive knowledge in life sciences.-Language: Fluent EnglishSkills & Capabilities:The ideal candidate for this position will exhibit the following skills and competencies:
- Focus on results and the customer.
- Flexibility, reliability, adaptability to the changes, anticipation.
- Self-control, discipline and monitoring of guidelines.
- Listen and communicate clearly, assertiveness.
- Team and individual work capability.
- Market and product knowledge.
- Sales and influence skills.
- Establishes relations with customers based on trust and confidence.
- Self-training capacity.Travel requirements:
- Daily work Center Area (Madrid & Castilla La Mancha)
- Up to 30-40% of time
