Descripción de la oferta
Reservations & Property Management AgentBarcelona · Eixample, close to Plaça de Francesc MaciàABOUT THE ROLEWe are looking for a responsible, proactive, and solution-oriented professional to join our team in Barcelona. The ideal candidate is passionate about customer service, highly organized, and enjoys working in a fast-paced environment combining hospitality and property management.Our company operates across two main areas: short-term tourist apartments and mid-term rental apartments. This position will work across both areas, combining reservations and guest services for our tourist apartments with property management and operational responsibilities for our mid-term rental properties.This is a varied and hands-on role, with responsibilities ranging from guest communication and reservations to property inspections, maintenance coordination, tenant support, and owner relations.Our office is located in Eixample, Barcelona, close to Plaça de Francesc Macià.REQUIREMENTS• Responsible, proactive, and solution-oriented attitude.• Excellent communication and customer service skills.• Native-level Spanish (mandatory).• High level of English, both written and spoken. Additional languages are a strong plus.• Previous experience in tourism, hospitality, customer service, or property management.• Based in or near Barcelona.• Familiarity with KrossBooking (PMS) will be highly valued.• Strong organizational and multitasking skills.• Ability to work independently, prioritize tasks, and make day-to-day operational decisions.• Good problem-solving skills and ability to perform well under pressure.WORKING HOURS• Full-time position, 5 working days per week.• Monday to Sunday, according to a rotating schedule.• 10:00 AM – 7:00 PM, including a 1-hour lunch break.• Weekdays: on-site at our office in Eixample, Barcelona (close to Plaça de Francesc Macià).• Weekends: remote work from home.• Weekend shifts are shared on a rotating basis: 2 weekends every 4 weeks.• When working a weekend, you will have 2 days off during the week.MAIN RESPONSIBILITIESReservations & Guest Services• Manage reservations and booking requests.• Answer guest enquiries via phone, email, WhatsApp, and booking platforms.• Manage booking enquiries and convert them into confirmed reservations.• Process online check-ins and verify guest documentation.• Provide guests with arrival instructions and apartment access information.• Explain how to use apartment facilities and appliances.• Offer additional services such as parking, early check-in, late check-out, and other extras.• Deliver excellent customer service before, during, and after each stay.• Resolve guest issues efficiently, coordinating with the operations team when necessary.Property Management & Operations• Coordinate in-person check-ins and check-outs with tenants.• Carry out property inspections after check-out.• Prepare detailed check-out reports, including photographs and observations.• Prepare repair quotations based on inspection findings.• Coordinate maintenance works and follow up until completion.• Manage relationships with contractors, suppliers, technicians, and service providers.• Coordinate repair appointments with tenants, owners, and maintenance teams.• Handle insurance claims and communicate with insurance companies regarding incidents and damages.• Monitor maintenance requests and ensure timely resolution.• Assist property owners with operational and maintenance-related matters.• Support the day-to-day management of temporary rental properties.Team Collaboration• Work closely with Reservations, Customer Service, Housekeeping, Maintenance, and Property Management teams.• Coordinate daily operations to ensure an excellent experience for both guests and property owners.• Contribute to improving internal processes and operational efficiency.WHAT WE OFFER• Immediate start.• Stable full-time position.• €21,000 gross annual salary + performance bonus based on objectives achieved.• 5 working days per week with 2 days off.• Weekend shifts only 2 weekends every 4 weeks.• Remote work on weekend shifts.• Opportunities for professional growth.• A varied role combining hospitality, reservations, and property management.• A dynamic, collaborative, and international working environment.SALARY€21,000 gross per year + performance bonus based on objectives achieved.
