Descripción de la oferta
At K-LAGAN, we are leaders in strategic technological solutions at an international level.We work on high-impact projects, offering our employees the opportunity to grow both personally and professionally within a dynamic and inclusive culture. If you are passionate about technology and are looking for an environment where you can make a difference, we are looking for you.Customer Quality Engineer – Electronics (Automotive) Ensure the proper management of customer and field quality incidents for electronic products, guaranteeing a fast resolution of issues, the implementation of effective corrective actions, and continuous product and process improvement, in coordination with internal teams and OEM customers.Main responsibilities Customer quality and warranty management Act as the main point of contact with the customer for quality incidents, field failures, and warranty claims. Receive, register, and manage customer complaints, ensuring full traceability. Analyze reported field failures and coordinate internal investigations. Ensure clear, structured, and professional communication with the customer throughout the entire process. Problem solving and failure analysis Lead quality investigations using the 8D methodology. Coordinate Root Cause Analysis in collaboration with: Production Engineering Supplier quality Ensure proper documentation of analyses, conclusions, and actions. Corrective and preventive actions (CAPA) Define, implement, and follow up on corrective and preventive actions. Ensure elimination of the root cause and prevention of recurrence. Validate the effectiveness of implemented actions. Update associated technical and quality documentation. Continuous improvement and internal coordinationWork cross-functionally with teams from:Production (especially SMT processes) Product/process engineering Supplier quality Drive product and process improvements based on customer incidents. Contribute to product robustness in the field.RequirementsEducation Engineering degree (Electronics, Industrial, Telecommunications, or similar).Experience Experience in customer quality or product quality in an industrial environment. Experience in the automotive sector, preferably in electronics. Experience with electronic manufacturing processes (SMT is a plus). Experience handling customer complaints and field failures.Technical knowledge Quality methodologies: 8D CAPA Root Cause Analysis Automotive knowledge: IATF 16949 Core tools (APQP, PPAP, FMEA) Interpretation of technical data and failure reports.Languages English: high level (direct interaction with customers).Soft skills Strong customer orientation. Analytical and problem-solving skills. Structured and professional communication. Cross-functional coordination ability. Proactivity and continuous improvement mindset.Why K-LAGAN? At K-LAGAN, we want you to enjoy the full experience of being part of our team. That is why we offer: Permanent contract and a stable project. On-site work model. Team building: barbecues, tech coffees, and more events to stay connected. Continuous support: you will have a fantastic team to help you grow and give you feedback on your performance. Career and training department: ready to take the next step? We are here to support you. Special events: summer dinner, Christmas dinner, and Solidarity Day. Day off on your birthday: enjoy it however you want, wherever you want, and with whoever you want. Other social benefits: childcare support, mileage reimbursement, language courses.At K-LAGAN, we believe in diversity and in offering equal opportunities to everyone, regardless of gender, race, sexual orientation, religion, or other personal characteristics.We value all perspectives and experiences because they make us stronger.Make your professional growth our vision.Send your CV and join K-LAGAN.
