Descripción de la oferta
Quality Control Analyst (Private Banking)Office: Barcelona Remote: Poland · Portugal · SpainTodos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the rolePrivate banking at Revolut will aim to develop long-term relationships with individuals across the globe. From prospecting to acquisition and activation, Private Bankers will own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.We're looking for a Quality Analyst to evaluate interactions, complete scorecard reviews, and report compliance or procedural issues to management.You’ll review interactions and flag potential regulatory concerns, using sharp attention to detail to mitigate risk and keep trust at the core of private banking.Up to shape what’s next in finance? Let’s get in touch.What you'll be doingUsing your wealth management and sales quality knowledge to quality-check Private Bankers’ client interactions, focusing on identifying successes and failures in case outcomesProviding documented feedback and scorecard evaluations based on data-driven insights and root-cause analysisChecking and scoring private bankers' client interactions against business procedures, identifying trends and root causes of failuresCoaching new Quality Control team membersCollaborating with other internal teams across locations to ensure alignment on quality standardsWhat you'll needA bachelor's degree (must be able to provide a certificate)3+years of experience in sales quality assurance, compliance, or risk monitoring within a regulated wealth management, private banking, or brokerage environmentFluency in English (C1+ level)A solid understanding of private banking risk considerations (e.G., cross-border marketing, lead qualification, client suitability) and a proven ability to identify these risks through evaluative workDemonstrated experience in analysing trends, patterns, and anomalies across complex client interactions, sales activity, or large datasetsThe ability to critically interpret and verify information, proactively gathering relevant details to support thorough quality control reviewsProficiency in using data-driven tools, dashboards, and case management systems, with a focus on accuracy, efficiency, and procedural adherenceA proven ability to collaborate cross-functionally with teams, such as Compliance, Legal, Operations, and Risk, providing objective reporting to drive risk-based outcomesExpertise in reviewing sales interactions, processes, and controls, and making recommendations for continuous improvement aligned with regulatory and business requirementsExposure to wealth management regulatory obligations, including jurisdiction-specific marketing and solicitation requirements across multiple regionsNice to haveA degree or equivalent in finance, economics, business, or lawAn industry-recognised certification in wealth management or compliance (e.G., CISI, CFA, or equivalent)Fluency in other languagesCompensation rangePoland: PLN7,800 - PLN9,600 gross monthly*Other locations: Compensation will be discussed during the interview process*Final compensation will be determined based on the candidate's qualifications, skills, and previous experienceBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. xqbhyrx That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Get what you need to succeedFinancial benefits that show we value your workFlexibility to work from home, the office, or abroadA Revolut Metal subscription loaded with perksExciting events year-round so you can get to know your team#J-18808-Ljbffr
