Harnessing a robust foundation in global Hospitality and L&D Operations Management, I drive client success through conceptualizing and delivering exceptional customer experiences.My approach consistently leads to the creation of sustainable, user-centric solutions that resonate on an international scale.With a focus on organizational effectiveness and a strategic mindset, my contributions have spanned from delivering business and learning events to facilities design that exceed expectations.At the core, my work revolves around elevating customer satisfaction and achieving operational excellence.January 2020to April 2021MadridSpainXCan (Sociedad Espanola de Extractos de Cannabis XCan S.L.) was a new vertically integrated business setting up a world-class medical cannabis cultivating and processing facility in Andalucía, Spain.Led the research, strategy, business plan and design phases of this > €20M project using the latest cultivation and extraction technologies.Cultivating industrial hemp and cannabis psychoactive plantsHydroponic cultivation techniqueNewly built, clean-technology, indoor, fully controlled grow rooms; no open air nor greenhouse cultivationSupercritical CO2 extraction process technologyEU-GMP CertifiedLater to be fully licensed by the Spanish Agency of Medicines and Medical Products - AEMPS#J-18808-Ljbffr