Descripción de la oferta
We are looking for an Pre-Sales Engineer - IoT Telematics to join the newly established Teltonika office in Madrid and support the growth of our Spanish business. This is a hands-on technical customer support role focused on helping customers, partners and internal sales teams successfully understand, implement and use Teltonika Telematics products . The person will work closely with the local Sales Group Manager, Sales Executive, Spain CEO , HQ technical support, R&D and product teams. Teltonika’s Telematics business unit develops and manufactures advanced GPS tracking and IoT solutions for fleet management, logistics, transport, car sharing, construction, agriculture, security and many other industries. Our solutions help companies improve visibility, efficiency, safety and control over their mobile assets. This opportunity is ideal for a technically curious and customer-oriented engineer who enjoys solving problems, working with connected devices and supporting customers in real business use cases. In this role, you will Provide technical support to customers, partners, integrators and the local sales team regarding Teltonika Telematics products. Work with Teltonika GNSS tracking devices and related technologies such as Bluetooth, CANbus, RS232/RS485, 1-Wire and mobile connectivity. Help customers understand how to use Teltonika devices within their fleet management, mobility, logistics or IoT solutions. Troubleshoot technical issues related to device configuration, connectivity, firmware, integrations, installation or customer use cases. Manage customer technical requests through ticketing systems, online meetings, calls, chats or direct customer interactions. Support the local sales team in technical discussions, product demonstrations and customer meetings. Prepare and deliver basic technical training for customers, partners and internal colleagues. Prepare technical documentation, FAQs, implementation notes or internal knowledge base content when needed. Coordinate with HQ technical support, R&D, quality assurance and product teams to resolve complex technical issues. Collect customer feedback and share recurring technical issues, improvement opportunities and market needs with HQ. Support pilot projects, product implementation and customer onboarding. Participate in customer visits, trade fairs or business trips when technical support is required. Contribute to building the local technical support function for Teltonika Spain from the beginning. Technical education or experience in telecommunications, electronics, informatics, industrial engineering, computer science, automotive electronics or a related technical field. 2+ years of experience in technical support, IoT support, application support, field application engineering, technical customer service, electronics, networking, telematics or a similar role. Fluent Spanish and strong business-level English. Strong problem-solving mindset and ability to troubleshoot technical issues in a structured way. Good understanding of connected devices, communication technologies or embedded/IoT products. Ability to explain technical concepts clearly to customers, partners and non-technical stakeholders. Customer-oriented mindset, patience and willingness to help others. Strong communication skills and ability to work with both local customers and international HQ teams. Ability to work independently in a newly established office environment. Organized working style and ability to manage tickets, priorities and follow-ups. Interest in IoT, telematics, mobility, fleet management, electronics or connected technologies. Willingness to travel occasionally within Spain or abroad for customer visits, training or internal meetings. Nice to have Knowledge of telecommunication technologies such as 2G, GPRS, 3G, 4G or LTE. Knowledge of CANbus, BLE, RS232/RS485, 1-Wire or vehicle data. Previous experience with GPS tracking, fleet management systems, telematics platforms or automotive electronics. Experience with ticketing-based platforms such as Jira, GitLab, OpenProject, ServiceDesk or similar. Experience supporting B2B customers, integrators, distributors or technical partners. Experience preparing technical documentation, user guides or training materials. Basic understanding of APIs, integrations, firmware updates or device configuration. Previous experience in an international company. Additional languages would be an advantage. Opportunity to join Teltonika Spain at an early stage and contribute directly to building the local technical support function. Close collaboration with the local Sales Group Manager, Spain CEO, sales teams and international HQ technical teams. Exposure to a fast-growing global IoT group with strong product capabilities. Dynamic, multicultural and entrepreneurial work environment. Internal onboarding and product training from experienced international teams. 22 working days of annual leave + Birthday day off. Fridays finishing at 15:00 throughout the year. Competitive gross annual base salary, depending on experience and seniority, plus bonus scheme where applicable. #J-18808-Ljbffr
