Descripción de la oferta
At Hays, we are partnering with a leading global pharmaceutical company to support the development of an internal platform focused on automation, efficiency, and process improvement within a highly regulated and innovation‑driven environment.We are looking for a Platform Manager Omnichannel (PMO) Services to contribute to building and evolving an in‑house platform designed to automate workflows, improve operational processes, and integrate seamlessly with enterprise systems used across international teams.This role goes beyond traditional application development. You will work at the intersection of backend engineering, automation, and business process improvement, collaborating closely with technical and non‑technical stakeholders to deliver robust, secure, and scalable solutions.What you will doDesign, develop, and maintain an internal automation platform focused on operational efficiency and scalabilityBuild server‑side rendered web applications using Node.js, Express.js, and EJS, following clear MVC principlesDevelop and maintain RESTful integrations with enterprise tools, in particular Jira APIs and webhooksDesign efficient MongoDB schemas, optimize queries, and ensure data integrity and performanceImplement authentication and authorization mechanisms, including session management, role‑based access, and CSRF protectionWork closely with process owners, campaign managers, platform teams, and global stakeholders to identify automation opportunitiesTranslate business and operational challenges into clean, maintainable, and scalable technical solutionsContribute to the evolution of the platform, promoting reuse, standardization, and future AI adoptionEnsure high code quality through good architecture, documentation, and engineering best practicesWhat we are looking for...?Required technical skillsStrong experience with JavaScript (ES6+), including:async/awaitmodulesarray and object patternsNode.js and Express.js MVC architecturerouting and middlewarecontroller / service separationEJS templating server‑side renderinglayouts, partials, reusable componentsMongoDB and Mongoos eschema designpopulate and hooksindexing and query optimizationAuthentication & Security express‑sessionconnect‑mongoCSRF protectionrole‑based authorizationFrontend fundamentals:BootstrapCSSvanilla JavaScript for UI interactionsREST integrations Jira APIs and webhookspayload mappingerror handling and resiliencyNice to haveExperience building internal platforms, developer tools, or automation frameworksExposure to AI‑assisted workflows, intelligent routing, or decision automationBackground in process improvement, Lean, or Operational Excellence environmentsKnowledge of Lean Six Sigma conceptsExperience documenting platforms or creating reusable technical patternsWhy this opportunityWork on a high‑impact internal platform used by global teamsJoin a stable, innovation‑driven pharmaceutical environment with a long‑term mindsetHigh level of ownership over technical solutions and architectural decisionsInternational collaboration across multiple teams and stakeholdersOpportunity to contribute to automation and future AI initiatives in a regulated, meaningful industry
