Descripción de la oferta
Experteer Overview
In this role you support service operations within Mondelēz International Digital Services, driving standardization and improvements across processes. You co-own the development of SOPs, ensuring compliance and alignment with policies and data protection. You analyze exceptions, support training material input, and lead a sustainable continuous improvement loop for the team. You work closely with cross-functional teams to deliver reliable service and uphold SLAs, contributing to the global service operations mission.
Compensaciones / Beneficios
• Ensure service level agreements and obligations are met
• Co-own development of standard operating procedures to drive standardization
• Drive simplification of processes and align with policies and data protection requirements
• Contribute to training materials and SOP compliance
• Analyze exceptions and recommend process improvements
• Lead the sustainable continuous improvement process for the team
Responsabilidades
• 4-5 years experience
• Operational HR experience
• HR Generalist experience: payroll, engagement, wellbeing, training, communication, DEI
• Excel: pivot tables
• Reporting experience; Workday experience highly valued
Requisitos principales
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