Descripción de la oferta
Overview
In this role you will monitor and improve the payments ecosystem across B2C and B2B channels, ensuring secure, reliable operations and minimizing revenue leakage. You will work with cross-functional teams to optimize conversion, strengthen fraud controls, and enable data-driven decisions through rigorous performance analysis. The role offers the chance to drive continuous improvement and automation in payment operations at a leading European airline. Join a collaborative team shaping payments resilience and customer experience.
ResponsabilidadesMonitor availability, stability and performance of payment services across sales channelsAnalyze KPIs (authorization rates, conversion, costs, fraud trends, provider performance)Detect and coordinate resolution of payment incidents and fraud-related eventsConduct root cause analyses and post-mortems to define preventive actionsSupport optimization of payment rules and fraud controlsDrive automation and digitalisation of reporting, monitoring and processesDevelop dashboards and reports on payment costs, fraud and stabilityAct as operational contact with payment providers, PSPs and partnersConfigure and maintain payment and fraud rules per regulatory and risk needsCollaborate with Cybersecurity, Product, Technology, Finance, Revenue Accounting and Commercial teamsProvide operational insights to Product Management for roadmap prioritisationSupport governance and performance management of providers and partners
Requisitos principalesMinimum 5 years in payments, fintech, e-commerce or travel tech environmentsExperience in payment operations, fraud operations, incident management and monitoringExperience with PSPs, acquirers, fraud providers and technology partnersExperience creating dashboards and reporting frameworksExperience balancing conversion, fraud prevention, risk and customer experienceExperience presenting insights to cross-functional and senior stakeholdersBachelor in Business Administration (or related)Knowledge of PSD2 and PCI-DSS principlesStrong analytical and reporting skills using Power BI or TableauAnalytical and data-driven mindsetStrong problem-solving and root cause analysisExcellent incident management and prioritisationDigital payment ecosystems knowledge (cards, wallets, alternative methods)Payment processing flows, authorization managementFraud prevention tools and 3DS/SCA processes
