Descripción de la oferta
Are you passionate about helping people and delivering outstanding service? Join our Jet2.com & Jet2Holidays team in Mahon as a Passenger Service Agent.
Click the link to find out more about the role! Passenger Service Agent - Overseas on Vimeo.
What We Offer
21,094.00 € annually (pro‑rated) + additional pay for transport, early shifts, weekends & holidays
This is a 20‑hour (part‑time) permanent intermittent contract with the potential to increase the hours depending on the operational requirements
45 days holiday (pro‑rated)
Free uniform, paid training, life assurance & retail discounts
Discounts on Jet2.com & Jet2holidays flights
Recommend a Friend bonus
What We’re Looking For
Ability to work as a team
Fluent in Spanish & intermediate/fluent English
Ability to have a flexible and positive approach
Provide Excellent Customer Service in a fast‑paced environment
Ability to liaise with challenging situations such as flight delays and disruptions
What will you do in the role?
Create Memories – Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.
Be Present – Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check‑in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport.
Take Responsibility – Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub).
Work as One Team – Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience.
Ready to take off? Apply today!
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