Descripción de la oferta
Descripción del trabajo
We’re Hiring: Customer Service Agent – Greek & English Speaker
At Netzon Group, we’re growing fast - and we’re looking for a motivated Customer Service Agent to join our International Team in Barcelona.
If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.
About the Role
As a Customer Service Agent, you will be the first point of contact for customers, helping them with their questions, requests, and issues while providing a high-quality customer experience. You’ll be representing General Mills, a global food company behind some of the world's well-known food brands.
Your Mission
Customer Advocate: Make sure customers’ needs and concerns are handled professionally, efficiently, and with empathy.
Product Expert: Develop a good understanding of the products and services to provide accurate and helpful information.
Omnichannel Specialist: Deliver excellent customer support across different communication channels, including phone, email, and other digital channels.
Problem Solver: Understand customer issues, identify the best solution, and ensure a smooth resolution.
Brand Ambassador: Represent General Mills and its brands in a professional and positive way during every customer interaction.
What We’re Looking For
Fluency in Greek and English.
Spanish and/or Cypriot Greek knowledge is an advantage.
A passion for helping customers and a customer‑centric approach.
Excellent communication skills and the ability to handle customer requests with empathy and professionalism.
Strong administrative skills and attention to detail.
A proactive and solution-oriented approach to problem solving.
Ability to work independently while being part of an international team.
What We Offer
Start Date: ASAP
Contract: Fixed-Term 3 months (1 Month of Probation and possibility of extension).
Part-Time: 25 hours per week.
Working Hours: Monday to Friday, 9:00 AM - 2:00 PM.
Salary: €11,994.24gross per year
Working Model: Hybrid - 6 days per month in the office.
Training: Approximately 5 days
Office Location: Barcelona (Eixample).
Why Join Netzon Group?
Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.
You’ll have the opportunity to work with an internationally recognized brand while developing your customer service skills in a multicultural and supportive environment.
Start your journey with us - and become part of our growing team!
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