Descripción de la oferta
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.
Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.
As an Outbound Sales Representative, you will connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry‑leading training, you’ll be equipped to thrive and grow in a fast‑paced, performance‑driven environment.
Qualified applicants must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.
Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem‑solving and conflict resolution skills
Customer‑focused, empathetic, and solution‑oriented
Ability to multitask and manage time effectively
Comfortable in a fast‑paced, evolving environment
Team player with strong interpersonal skills
Compensation & Benefits
At MCI, your hard work deserves recognition and rewards. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
HMO coverage plus a dependent (₱100,000 for Rank & File; ₱120,000 for Supervisors/Managers)
Dental coverage and in‑house dental assistance worth ₱5,000
Free meal during training
Career growth and learning opportunities
Allowances for rice, clothing, laundry, and meals
Performance and loyalty bonuses
Frequent disinfection and fogging of the workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off‑site events
In‑office rewards, raffles, recognition gifts, and treats
Physical Requirements
This job operates in a professional office environment. The employee will largely be sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. Occasional movement within the office, reaching in any direction, and moving or exerting force up to forty (40) pounds may be required.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If needed, please contact Human Resources.
Equal Opportunity Employer
MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider employment for qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI also provides reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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