Descripción de la oferta
ABOUT ABBOTT
At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life‑changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love.
With headquarters in north suburban Chicago, we serve people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. Our 115,000 colleagues are helping millions of people to live better and healthier, every day around the world.
WORKING AT ABBOTT
Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
THE OPPORTUNITY
Abbott Diabetes Care (ADC) develops innovative products and technologies that help people with diabetes manage their condition and live fuller lives. As part of Abbott’s medical devices portfolio, the division delivers advanced, reliable and patient‑centered solutions that support both healthcare professionals and individuals worldwide.
We are currently looking for a Supervisor Order Entry to join our ADC team in Madrid.
WHAT YOU’LL DO
Establish clear roles and responsibilities for the Order Entry (OE) team, including vacation backup arrangements and a single point of contact for the sales network, ensuring smooth oversight of the end‑to‑end process.
Develop or review comprehensive protocols for managing traditional OE and Home Delivery OE, ensuring error‑free order intake, timely order creation, and prompt incident resolution with proactive communication to the sales organization.
Define daily, weekly, and monthly KPIs that cover the entire cycle—from order entry to invoicing and payment—while monitoring and managing incidents throughout the process.
Act as a dedicated service provider to the sales network, minimizing the need for their involvement in operational follow‑up unless their support is expressly required.
Ensure compliance with all company procedures and quality standards relating to Order Entry activities.
Ensure all activities comply with quality system requirements.
Implement and maintain the effectiveness of the order entry system.
Identify, highlight, and implement efficiency improvements across the OE team.
Supervise and ensure adherence to Good Distribution Practices (GDP), both internally and across external contracted warehouses.
Manage billing incidents and competitions in collaboration with the Credit and Collections Department.
Oversee and coordinate Breda information regarding backorders and List Number changes, ensuring timely communication to local departments.
Deliver complete administrative and customer service support.
Highlight potential non‑compliance issues to the Controller.
REQUIRED QUALIFICATIONS
University Degree in Business Administration or related field.
3–5 years of experience in Order Entry and/or Customer Service.
Strong communication skills, both verbal and written.
Fluent in English and Spanish.
Solid knowledge of customer master systems.
Strong MS Office proficiency.
SKILLS / PREFERRED QUALIFICATIONS
Experience with SAP S/4HANA or other ERP systems.
Strong business orientation and customer‑focused mindset.
Demonstrated team player with collaborative attitude.
Ability to drive efficiency improvements and manage complex operational processes.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
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