Location:Málaga, Spain (On-site)Languages Required:Advanced Spanish & EnglishExperience:large experience in Operations/Customer Service ManagementSchedule:Monday to Friday, 9:00 AM – 6:00 PM (Fridays until 3:00 PM)Salary:Competitive and based on experience and qualificationsAre you a strategic leader with a passion for excellence in customer experience?Do you thrive in dynamic, multilingual environments and have a strong background in operations within the hospitality or service sector?We are looking for anOperations Managerto lead and optimize the day-to-day performance of ourmultilingual customer service teamsupporting a world-renowned hotel chain.Your MissionAs our Operations Manager, you'll be responsible for:Overseeing daily operations of our multilingual customer service centerEnsuring high-quality service delivery and adherence to KPIs/SLAsLeading, mentoring, and developing team leaders and agentsCollaborating with global stakeholders to align strategy and executionDriving continuous improvement in customer experience and operational efficiencyWhat You BringExtensive proven experiencein customer service operations, preferably in hospitality, travel, or BPOProven experience managing large, diverse, and multilingual teamsStrong leadership and communication skillsAdvanced Spanish and English(both written and spoken)Deep understanding of customer experience metrics, tools, and methodologiesResidence in Spain and availability to workon-site in MálagaWhat We Offer
- Permanent contract
- Salary:To be discussed based on profile and experience
- Career growth in an international and multicultural environment
- Dynamic and collaborative company culture
- A chance to make a real impact on service delivery and team successIf you're a motivated leader who thrives in a fast-paced, customer-first environment, this is your opportunity to take your career to the next level.Apply today and help shape the future of customer experience in the hospitality industry.