Descripción de la oferta
Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.To describe our workplace culture in a nutshell: we're demanding and caring. As a team member, expect to be challenged, empowered and to grow through this professional experience.ResponsibilitiesYour main objective is to deliver a great experience to all our stakeholders.Guest RelationsLiaising with guests before, during and after stay, by e-mail, WhatsApp and telephoneArranging some extra services such as airport transfers and at-home massagesCoordinating special guests requests with the local staff in our destinationsOverseeing arrival management, ensuring all guest registrations are completed and followed up when neededHandling guest complaints with empathy and professionalism, offering solutions or compensations when appropriateClosing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damagesCollecting feedback from guests to keep improving our servicesConcierge & additional servicesDeveloping the destinations under your responsibility by:Creating and updating extra‑service processesKeeping destination pages up to date with new recommendations (restaurants, activities, etc.)Acting as the main point of contact for colleagues needing support or information regarding your destinationsDepending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.KEY INFORMATION ON THE POSITIONEmployment start: As soon as possibleOffice address: Talent Garden coworking - Carrer de Ramon Turró 169A, BarcelonaWork days and work hours may vary, we work in hospitality. You would work every other weekend and have days off during the week in lieuWe have a flexible home office policy: with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to youThe recruitment process in a nutshell:Step 1: Screening callStep 2: Case studyStep 3: Video interview with our Operations Manager & Operations SupervisorStep 4: Reference checkAbout YouThe must-haves:You have at least 2 years of experience working at the front office of a 4* or 5* boutique hotelIdeally, you also have experience working at a fast-growing company - you understand that responsibilities will evolve quickly as the company growsYou love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellentYou have strong organizational and communication skills, both written and verbalYou are good at managing stress and do not get easily overwhelmedYou are detail-oriented, open-minded and positiveYou can multitask and work in an independent wayYou have a can-do attitude, are not afraid to take ownership and be flexibleYou speak and write English and French perfectlyThe nice-to-haves:You have worked with Mews before, our amazing Property Management SystemYou have experience working in operations at a short-term rental companyYou are passionate about hospitality and innovation in the industryYou speak Spanish or any other language.About UsWe offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from themQuestion - We don't accept the status quo and look for ways to leverage technology while empowering peopleSpeak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's backThink Big - While staying humble, we aim for the stars and work towards established goals and metricsDont Compromise - We are obsessed with quality, like a Swiss watchmakerCare - We care about our team members, our partners and our clients, and make our passion and our work one and the sameWe are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.Oh, we’ve got perksEmerald Stay membership:All-year-round discount of 10% off on Emerald staysDiscount of 50% off on Emerald stays during low season, on selected propertiesDiscount on services in all our destinationsFlexible remuneration (meal card, transport and health insurance)Birthday offFlexible work environment : we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd likeWell-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversaryCoaching program for Supervisor level and above from 1st anniversaryTeam member referral programProperty referral programYearly team off-siteRegular optional team eventsWe are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.Feeling aligned? Then we want you on the Emerald Stay team!Powered by JazzHRV8gMRoxW4b
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