Job DescriptionWe're hiring Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site. We're looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service, resolve tickets efficiently, and deliver smart hands support for on-site and remote issues. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) - Hardware and Software Troubleshooting Portable devices - IPhone, IPad, Windows Tablet. Diagnose printer hardware and software, and other peripheral device failures and implement solutions Ability to resolve Microsoft operating system issues and errors (from Windows XP up to Windows 10/11) Good knowledge of Networking essentials and troubleshooting skills Good knowledge of Microsoft Office applications (up to Office 365) Basic knowledge of Microsoft Active Directory Users and Computer management Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.G., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases Ability to train, understand and comply with customer safety standards and requirements. Personal Qualities Candidates need to be highly flexible as some cover at alternative sites may be required on an as needed basis (driving license and access to vehicle is essential) Candidates need to be adaptable, efficient, and able to work independently Ability to communicate technical information to non-technical audiences Strong sense of customer service Excellent problem solving and troubleshooting skills Good organizational skills Ability to work pro-actively to resolve potential problems Ability to follow verbal and written instructions, and also investigate resolutions Excellent verbal and written communication skills Ability to multitask Team focused Punctual, both to work daily and to scheduled customer appointments Ideal qualifications Although not required, the below would prove useful to the right candidate CompTIA A+ CompTIA Network+ What"s next: It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at and we"ll be happy to assist The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues. We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting