Descripción de la oferta
This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
We are seeking an experienced Night guest services to join our team at Soho Farmhouse Ibiza. The Night guest services assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Night guest services is responsible for receiving payments and balancing cash at end of a shift. A successful Night guest services is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
Prepares expected arrival list for front office use
To be aware of all front office procedures
Communicate and red flag any feedback to the management team.
What we are looking for in a Night Guest Services?..
A successful Night Guest Services for Soho Farmhouse Ibiza will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. Flexible and available to working both opening and closing shifts when required
Fluent in English & Spanish (other languages are highly valued)
Soho House offers competitive compensation packages for our Night Guest Services that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.
Nutritious meals whilst on shift
Continuous training to develop yourself personally and professionally
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. We'd love you to come on board as our next Night Guest Services!
