Descripción de la oferta
Overview
In this role you lead the Business Solutions strategy to enhance efficiency, effectiveness and scalability within LatAms Customer Value Management. You bridge business teams with IT and external partners to design, implement and drive adoption of technology-enabled solutions. You will drive process optimization, automation, and AI-driven capabilities to improve decision-making and customer value. This position offers the chance to shape transformation across functions and contribute to a high-impact value modernization effort.
ResponsabilidadesDefine and execute the Business Solutions roadmap aligned with CVM, Operations and IT prioritiesIdentify opportunities to improve processes, productivity and operational effectiveness via technology and automationAct as primary interface between CVM and IT, Data, Digital and external partnersGather, prioritize and translate business requirements into scalable technology solutionsCoordinate evaluation and implementation of solutions including AI, automation, RPA and digital platformsLead adoption of AI-driven capabilities to enhance decision-making and efficiencyLead process redesign initiatives to simplify operations and reduce manual workPromote automation of recurring processes, reporting and workflowsIdentify opportunities to leverage customer data and advanced analytics within processesCoordinate solution implementation, testing and business validation for successful deploymentDefine and monitor KPIs to measure impact of implemented solutionsEnsure alignment between business priorities, tech capabilities and delivery roadmapsDrive continuous improvement and innovation across CVM processes and operating modelCollaborate cross-functionally with CVM, Marketing, Operations, Finance, IT, Data and Digital teams
Requisitos principales7+ years of experience in Business Transformation, Business Solutions, Process Excellence, Consulting, Digital Transformation or similar rolesBachelors degree in Engineering, Business Administration, Information Systems or related fieldsStrong analytical, strategic and problem-solving capabilitiesExperience leading business transformation and process optimization initiativesStrong understanding of business process automation, workflow redesign and operational excellenceExperience gathering business requirements and translating them into technology solutionsKnowledge of AI, Generative AI, RPA, workflow automation and digital platformsExperience managing technology implementation projects with IT and business stakeholdersStrong stakeholder management and cross-functional leadership capabilitiesAbility to simplify complex business problems and translate into practical solutionsExperience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valuedFluent in English and Spanish; Portuguese a plusanalytical mindsetstrategic thinkingproblem-solvingAI, Generative AIRPAworkflow automation
