Descripción de la oferta
Overview
In this role, you will lead OTG’s day-to-day operations across diverse concepts at airport locations, ensuring sharp service, high energy, and exceptional guest experiences. You will drive staffing, onboarding, training, and policy communication to keep teams aligned and compliant. You’ll champion safety and quality, handling audits with urgency to maintain standards. This is a hands-on leadership position in a fast-paced hospitality environment that values care, teamwork, and continuous improvement. You’ll work with cross-functional teams to elevate operations and guest satisfaction.
ResponsabilidadesLead daily operations across OTG’s concepts (retail, QSR, full-service) to ensure smooth, efficient performanceEnsure food & beverage quality and presentation meet OTG standardsOwn scheduling and staffing for fully supported shifts and top-tier serviceDrive onboarding and training plans to set Crewmembers up for successFoster a positive, supportive, and motivated workplace cultureChampion safety and ensure compliance with OTG policies and workplace lawsTake action on Coyle + NSF audits with urgency and accountabilityCommunicate OTG policies clearly using the Crewmember Handbook and CBA to ensure consistency across the team
Requisitos principaleshospitality degree preferred3–5 years in management in full-service restaurants or retail (multi-unit experience a bonus)strong communication skills for team alignment and guest impressionfluent in Microsoft Suiteflexibility to work mornings, nights, weekends, holidays, and weather-related shiftscommunicationleadershipadaptabilityteamworkcustomer-focused mindsetMicrosoft Suite
