Descripción de la oferta
About Nazaríes Intelligeniabr/br/Were a Spanish technology company building reliable software solutions for organizations worldwide. Our reputation is built onbr/br/high-quality products, excellent support, and long-term partnershipsbr/br/with our clients. Were proud to bebr/br/B Corp certifiedbr/br/, which means we balance business success with real impact on society, our employees, clients, and the environment. Our culture thrives on collaboration, continuous learning, and genuine relationships—both with clients and within our team.br/br/The Role As abr/br/Technical Support Agentbr/br/, youll be the first point of contact for our international client base, solving technical issues via phone and email while ensuring every customer feels heard and supported. Youll be part of a dynamic Customer Success team with a clear mission: help our clients succeed with our products.br/br/What You'll Do Deliver expert supportbr/br/via phone and email, solving customer issues clearly and exceeding expectations Diagnose and resolvebr/br/technical problems, documenting and analyzing each case Escalate intelligentlybr/br/to our Development and Level 2 teams when needed, maintaining fast-paced collaboration Stay sharpbr/br/by continuously learning from international teammates and evolving with new products Own the experiencebr/br/— customer satisfaction is your measure of successbr/br/What We're Looking For Must-haves: Fluent German (spoken written) Medium-level English Flexible, solution-oriented mindset with strong communication skills Quick learner who enjoys multitasking and problem-solving Nice-to-haves: Technical support experience Knowledge of hardware, networking, routers, mobile devices IT or relevant technical education Long-term availability and commitmentbr/br/What You Get ✔br/br/Multicultural teambr/br/— professionals from all over the world in a well-structured, professional environment ✔br/br/Full toolkitbr/br/— all software, tools, and databases you need to succeed ✔br/br/Permanent contractbr/br/— we believe in long-term relationships ✔br/br/Real benefitsbr/br/— health insurance, 24 vacation days + Dec 24th 31st, restaurant vouchers ✔br/br/Growthbr/br/— up to 100% financed online training (Languages, AWS, Oracle, Azure, etc.) ✔br/br/Team culturebr/br/— regular team gatherings and a collaborative, supportive environment Ready to make customers' days better while growing with us?br/br/
