Descripción de la oferta
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!ABOUT THE ROLEWe are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators.MUST HAVES- 4+ years of technical writing experience, with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content).- Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation.- Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale.- Technical comfort with APIs, event streaming, batch processing, system architecture, and data models. Ability to understand complex concepts and write documentation that captures them accurately.- Proficiency with Markdown, YAML, Git, and version-controlled workflows. Comfortable in code editors and command-line environments.- Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences.- Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems.- Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows.- Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities.- Bachelor's degree in computer science, English, or a related field, or equivalent work experience.NICE TO HAVES- Loyalty product, MarTech, or B2B SaaS experience preferred.- Redocly documentation framework for API references.WHAT YOU WILL DO- Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences – end users, developers, and system integrators.- Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation – user guides, API documentation, integration guides, in-product help, and release notes – maintain consistency and user value.- Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale.- Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates.- Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach.- Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently.PERKS AND BENEFITS- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.- Exciting projects: Modern solutions with Fortune 500 and top product companies.- Flextime: Flexible schedule with remote and office options. xqbhyrx Meet Our Recruitment ProcessEach step helps us understand your skills and overall fit.If it’s a match, you’ll receive an offer.#J-18808-Ljbffr
