Descripción de la oferta
WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are looking for a Junior Compliance Analyst to support and strengthen the company’s global compliance framework. The role will focus on monitoring regulatory requirements, conducting risk-based internal audits, and driving the implementation of compliance initiatives across multiple countries. The successful candidate will work closely with local teams and key stakeholders to promote a strong culture of integrity, ethical behavior, and regulatory compliance throughout the organization. RESPONSIBILITIES Perform periodic internal audits, with a focus on processes and areas with higher risk exposure, and define, implement, and monitor corrective action plans. Audit and monitor whistleblowing channel data to ensure proper handling and compliance with internal policies and regulations. Monitor compliance with applicable legislation by reviewing regulatory requirements, highlighting obligations, and tracking adherence to established deadlines. Manage and coordinate the compliance network, working closely with country teams to ensure alignment and effectiveness. Analyze country compliance models to identify best practices and lead their implementation across other countries. Drive the implementation of initiatives related to the global compliance program, codes of practice, and applicable local laws and regulations. Promote a culture of integrity and ethical behavior across the organization, building strong relationships with key business leaders and supporting critical business initiatives. Monitor the regulatory and compliance environment to assess the potential impact of regulatory changes on compliance programs. Conduct due diligence activities related to suppliers, clients, employees, and other relevant third parties. Gather and consolidate risk-related data across multiple business areas and countries Perform reviews and audits based on risk analysis, particularly in processes or situations with higher regulatory risk. REQUIREMENTS Bachelor’s degree required; a legal qualification is preferred. Specialized training is highly valued (e.g. executive Training or a postgraduate/master’s degree in compliance). Previous experience (3 to 5 years) working in the compliance function, with strong exposure to internal audits. Demonstrable experience in a similar role within a multinational environment. Solid knowledge of compliance frameworks and regulatory requirements. Proactive attitude with the ability to work independently while managing multiple tasks. Strong analytical skills, with high attention to detail and accuracy. Problem-solving skills with a solution-oriented mindset. High standards of integrity and ethical behavior. Strong communication skills, with the ability to collaborate across different teams and countries. Willingness to travel as required. Fluency in English and Spanish is required
