Descripción de la oferta
We’re looking for a hands‑on IT Support Technician to join our team and help deliver a great experience to our internal users. If you enjoy solving problems, working closely with people, and growing your technical skills, this could be a great fit.
Provide on‑site and remote technical support (Level 1 & 2) to end users
Troubleshoot and resolve issues related to: Hardware (PCs, laptops, printers, thin clients), Windows and Linux operating systems and corporate applications.
Manage and administer Microsoft 365 applications.
Handle user lifecycle management (onboarding, offboarding, updates) in Active Directory and Microsoft 365 / Exchange.
Support meeting rooms (AV systems, Microsoft Teams, videoconferencing).
Manage IT assets, peripherals, and stock.
Track and resolve incidents through the ticketing system.
Document issues and procedures following internal standards.
Escalate complex issues when needed.
Collaborate with the IT team on continuous improvement initiatives.
Education
Intermediate or Higher Degree in IT Systems.
Systems Administration.
Computer Science or related field.
Experience Requirements
Between 1 and 2 years of experience in/with GxP / GMP regulated environments.
SAP Business One.
PowerShell.
Microsoft SQL Server administration.
Technical documentation and procedures.
Experience in regulated environments is a plus.
Other Requirements
Strong user‑level experience in Windows environments.
Basic knowledge of Active Directory, networking (TCP/IP, LAN), Microsoft 365.
Comfortable using remote support tools.
Customer‑focused mindset.
Proactive attitude and willingness to learn.
Strong organizational skills and attention to detail (especially in regulated environments).
Paid time off: 23 vacation days + 2 personal days + 1 company‑designated day.
Flexible compensation plan, allowing allocation of up to 30% of gross annual salary to daily services exempt from income tax (childcare, health insurance, training, etc.).
Company benefits club providing exclusive prices and discounts on a range of products and services.
Flexible working hours during the week and a reduced work day on Fridays (7 h).
Special summer and holiday reduced‑work‑day schedules (7 h during July and August, first week of September, last week of December).
Commitment to continuous, personalized learning through a dedicated Learning & Development department.
Focus on internal talent development and stable employment with opportunities for professional growth.
Encouragement of participation in solidarity events and wellness programs.
High‑impact work environment with flat hierarchies and short decision‑making processes.
Relocation assistance for new hires residing outside of Navarra.
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