Job Description
We are looking for a customer-focused, proactive Inside Sales & Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats
Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics
CRM & Sales Optimization: Maintain accurate records and drive lead‑to‑sales conversion

Qualifications

Experience in outbound sales, B2B sales, or business development
Customer service expert with strong communication and commercial skills
Fluent in Czech and at least one of the following languages: Dutch, Swedish, Italian, French, or German, along with English (minimum B2 level).
Skilled in CRM tools, MS Office, and multitasking in a fast‑paced environment

Working pattern

Permanent, full‑time contract (40h per week)
Hybrid work model after initial training (1‑2 days WFH). Our office is located at Carrer de la Consititució 2, Sant Just Desvern, Barcelona

What we can offer

Deep industry insights, working closely with customers, suppliers & dealers
MSX Bazaar – Exclusive employee shopping portal
26 vacation days (23 + 3 extra!)
Ongoing internal training & professional development
Fully adapted offices for a comfortable, accessible workspace

Additional Information
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans :

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever‑changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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