Descripción de la oferta
**HR Admin/Customer Care/Benefits** **Associate with Italian and French*** Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.* Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.* Ensure Data Management is performed accurately and on time.* Ensure Tickets and Calls are responded within SLA timescales and to a high standard.* Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Support the updates of DWIs, if required.* Proficient in using systems and tools.* SOC Controls completed on time and with the necessary evidence.* Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.* All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.* Highlight to Service Manager any deviations from the standard scope of service.* Ability to recognize and deal appropriately with sensitive and confidential information.* Successful completion of all learning objectives.* Previous experience in similar roles related to HR Administration/Benefits Administration* Customer Support experience would be a plus* High level of English spoken and written allowing everyday work communication in this language* Very good knowledge of Italian and French (min. B2)* HRIS knowledge preferred* Good knowledge of MS Office tools such as Excel, Word, and PowerPoint* Attention to detail* Excellent written and verbal skills* Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures* Availability to work from our office in Granada 3 days per weekAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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