Descripción de la oferta
We're Hiring: Hotel Booking Agent¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.At Netzon Group, we're growing fast—and we're looking for motivated Hotel Booking Agents to join our International Team in Barcelona.If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.About the RoleTravelodge is a well-established British hotel brand with more than 600 locations across the UK, Ireland, and Spain. With over 40,000 guest bedrooms and more than 3 million cooked breakfasts served each year, Travelodge is committed to continuously improving the customer experience by offering quality facilities in key locations.We are currently looking for enthusiastic and driven individuals with strong sales skills to join our high-energy reservations team.Your MissionManaging high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellationsConverting enquiries into confirmed reservations by confidently guiding customers through the booking processUsing a sales-driven approach to maximise conversion rates and secure bookings on the first callUpselling room categories and promoting additional services (e.G. breakfast, Wi-Fi, upgrades) to increase booking valueIdentifying customer needs quickly and recommending suitable options to enhance their stayMeeting and exceeding individual sales targets, conversion rates, and call handling KPIsMaintaining strong product and system knowledge to provide accurate availability, pricing, and offersDelivering a high standard of customer service while balancing efficiency and sales performanceWhat We're Looking ForFluency in English (Spanish is a Plus)Strong interpersonal and verbal communication skillsPrevious experience in a call centre, sales, customer service, or other customer-facing roles (preferred but not essential)Ability to handle challenging calls and difficult situations professionallyStrong listening skills and the ability to ask relevant questions to understand customer needsSales experience is an advantage but not requiredHigh level of motivation with a drive to meet and exceed targetsClear, concise, and polite communication styleWhat We OfferStart Date: July 1st or July 6th, 2026.Contract: Temporary (3 months with 1 month of probation).Full-Time: 39 hours per week.Working Hours: Rotative Schedule Monday to Sunday - Between 9:00 AM and 8:00 PM Or 3:00 PM to 11:30 PM.Salary: €18,711 gross per year.Performance Incentives: Based on Sales and CPH. Up to €80 per week.Working Model: Hybrid - 6 days per month in the office.Training: 1 Week, from 9:00 AM to 6:00 PM.Office Location: Barcelona (Eixample).Why Join Netzon Group?Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. xhfqzwm Start your career with us—apply now and become part of our growing team!
