Descripción de la oferta
About Our ClientThe company is anGLOBALBusiness impactAbout Our ClientThe company is an international services group operating in multiple countries, delivering consumer‑focused solutions for travelers and cross‑border customers through a combination of physical presence and digital platforms. With a strong emphasis on operational excellence and customer experience, the organization serves millions of users annually across diverse geographies. With a clear growth‑oriented mindset, the company continues to invest in digital transformation, new business models, and strategic partnerships, expanding its portfolio of services to create additional value for customers and partners alike. Its culture combines entrepreneurship, data‑driven decision‑making, and cross‑functional collaboration within a highly regulated, performance‑driven environment.Job DescriptionMarketplace Strategy & 0→1 LaunchLead the creation and launch of a marketplace from scratch, defining the value proposition, service offering, business model, and growth strategy.Own the end‑to‑end marketplace lifecycle, including business planning, resource allocation, budgeting, development, and go‑to‑market execution.Define functional and technical requirements to build a robust, secure, and scalable platform.Design and maintain the short-, mid-, and long‑term product roadmap, prioritizing initiatives with the highest customer and business impact.Act as the business owner and key user of the platform, ensuring alignment between business objectives and technical execution.Lead and oversee the technical teams responsible for platform development and evolution.User Experience & Business DevelopmentEnsure a best‑in‑class user experience (UX/UI), delivering seamless and intuitive customer journeys from access to transaction.Define and execute a customer data strategy compliant with applicable regulations, ensuring ownership of the customer relationship.Identify, negotiate, and build strategic partnerships, creating a compelling and differentiated marketplace offering.Lead the full partner acquisition lifecycle, from prospecting and negotiation to contract signing and onboarding.Ensure partner alignment with quality, brand, and ethical standards.Integration & Go‑to‑MarketEnsure seamless integration of partner services, products, and payment systems.Coordinate multi‑provider payment orchestration, enabling secure and efficient transactions.Lead the marketplace launch, working cross‑functionally with marketing, legal, operations, and other key stakeholders.Design and implement incentive and activation mechanisms to drive customer acquisition and engagement.Analytics, Performance & Continuous ImprovementDefine and monitor key marketplace KPIs (acquisition, conversion, retention, profitability).Analyze performance data, customer feedback, and market trends to identify growth and optimization opportunities.Deliver executive‑level performance reporting with strategic insights and recommendations.Conduct competitive benchmarking to identify market gaps and new strategic opportunities.Cross‑Functional LeadershipFoster strong cross‑functional collaboration across product, technology, sales, operations, marketing, finance, and legal teams.Ensure marketplace initiatives are fully aligned with overall business objectives.Partner with finance on forecasting, budgeting, and profitability analysis.Collaborate with legal and compliance teams to ensure regulatory compliance and brand protection.The Successful ApplicantEducation & LanguagesHigher education degree in Business Administration, Engineering, Marketing, or a related field.Postgraduate education (Master's degree or MBA) in Digital Business, E‑commerce, Project Management, or similar disciplines.Advanced English proficiency; knowledge of additional languages is highly valued.Professional ExperienceMinimum 5 years of experience in e‑commerce, product management, or marketplace leadership roles, with proven experience launching digital products or business units from inception (0→1).Demonstrated experience managing P&L responsibility and commercial performance.Proven track record of driving sales growth and market share on major platforms such as Amazon, eBay, Walmart, or equivalent marketplaces.Technical & Functional ExpertiseStrong technical‑functional mastery of e‑commerce and marketplaces, including:Marketplace algorithms and ranking logicConversion rate optimizationAPIs and system/data integration principlesHands‑on experience with marketplace management and analytics tools such as Google Analytics, Tableau, Power BI, or similar.Solid knowledge of payment gateways, attribution models, and A/B testing methodologies.Strategic, Analytical & Leadership SkillsStrategic and analytical mindset, with the ability to define and execute a business plan from scratch and make data‑driven decisions.Strong project leadership and stakeholder management skills, capable of aligning technical and non‑technical teams around shared objectives.Entrepreneurial mindset with a strong focus on innovation and continuous improvement.Digital & Productivity SkillsAdvanced proficiency in Microsoft 365 (O365) and data analysis tools.Comfortable working in complex, cross‑functional, and fast‑paced digital environments.What's on OfferOpportunity to launch a marketplace from scratchQuote job ref: JN-022026-6938486
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