Descripción de la oferta
Head of Home Service Location: Port Adriano, Mallorca Reporting to: Managing Director / Head of Operations Employment type: Full-time Start date: As soon as possible About Perlentaucher Founded in 2010, Perlentaucher is a Mallorca-based boutique real estate developer creating distinctive luxury villas and residences in some of the island’s most sought-after locations. Over the past 15 years, we have developed and delivered more than 50 residential projects, building a strong reputation for quality, distinctive architecture, refined interiors, and meticulous attention to detail. Our work spans the entire development process: from initial concept and site acquisition through architecture, interior design, construction, delivery, and post-completion and on-going home services. We conceive each home as an individual “pearl”: a carefully designed residence that responds to its surroundings, celebrates Mallorca’s landscape and climate, and combines Mediterranean character with contemporary comfort. While every project has its own identity, all share the same Perlentaucher standards: thoughtful design, high-quality materials, precise execution, and a strong sense of place. The opportunity We are looking for an experienced Head of Home Service to lead and further develop Perlentaucher’s home services division. This is a senior, hands-on leadership role with responsibility for the home service team team, delivery of quality, client experience, operational performance, and commercial development of the division. The successful candidate will act with the ownership and business mindset of a managing director for this area of the company. You will lead the technical and service teams responsible for caring for and managing luxury properties after completion. You will work closely with homeowners, property owners, suppliers, contractors, internal teams, and external partners to ensure that every home is maintained to the highest standards and that clients receive a highly professional, responsive, and trusted service. The role is suited to someone who combines strong leadership and interpersonal skills with practical property-management experience, technical understanding, commercial instinct, and a genuine commitment to exceptional client service. Key responsibilities Lead, organise, and develop the Home Service team, including technical and service staff. Establish clear responsibilities, workflows, service standards, and performance expectations. Plan staffing, schedules, resources, and external support according to operational requirements. Recruit, onboard, coach, and motivate team members. Build a culture of accountability, collaboration, initiative, and service excellence. Ensure effective communication between the home service, clients, architects, finance, and management teams. Remain hands-on and closely connected to day-to-day operations. Oversee the professional management, maintenance, and upkeep of Perlentaucher properties. Ensure properties are prepared and maintained to the standards expected by luxury homeowners. Coordinate preventive maintenance, repairs, inspections, renovations, installations, and urgent interventions. Supervise technical service providers, contractors, suppliers, gardeners, pool teams, cleaning companies, and other partners. Assess technical issues, identify practical solutions, and ensure that work is completed efficiently and to the required standard. Develop and implement maintenance plans, operational checklists, and quality-control procedures. Monitor the condition, functionality, security, and presentation of each property. Serve as a senior point of contact for homeowners and clients and build long-term relationships based on trust, reliability, discretion, and clear communication. Understand UHNWI client expectations and translate them into effective operational solutions. Respond proactively to requests, concerns, and unforeseen situations. Manage expectations professionally and communicate progress clearly. Ensure that clients experience a consistently high level of care before, during, and after each intervention. Take responsibility for the strategic growth and further professionalization of the Home Service division. Identify opportunities to improve services, processes, profitability, and client retention. Prepare and review budgets, offers, cost estimates, supplier proposals, and service agreements. Monitor costs, margins, billing, project profitability, and resource allocation. Identify opportunities to expand the division’s services to existing and future clients. Ensure that documentation, quotations, invoices, contracts, and service reports are complete and up to date. Use data and practical insight to improve decision-making and service delivery. Ensure compliance with relevant safety, legal, insurance, and property-management requirements. About you You are a practical, proactive, and commercially minded professional who enjoys taking responsibility and making things happen. You are equally comfortable speaking with a homeowner, supervising a technical issue, negotiating with a supplier, or improving an internal process. You bring a strong understanding of property management and a hands‑on approach to operations. You are confident leading people, resolving problems, and making sound decisions in situations that require speed, discretion, and good judgement. You are likely to have: Several years of experience in property management, home services, facilities management, luxury hospitality, construction, building services, or a related field. Proven experience managing teams and coordinating technical and service operations. A technical background or strong practical understanding of buildings, installations, maintenance, and property‑related systems. First‑hand experience working with private clients, homeowners, high‑net‑worth individuals, or luxury properties. Strong client relationship and communication skills. A proactive, solution‑oriented, and highly organised working style. The confidence to take ownership and make decisions independently. Strong commercial awareness and the ability to assess costs, value, risk, and return. Practical negotiation skills and the ability to create smart, mutually beneficial agreements. Excellent attention to detail and high personal standards. The ability to remain calm, constructive, and professional under pressure. A valid driving licence and the flexibility to travel between properties and suppliers across Mallorca. Languages Fluent Spanish and German are essential. Good English is highly desirable. Additional languages are an advantage. #J-18808-Ljbffr
