Descripción de la oferta
About the roleThis role is focused on Spain, one of Bigblue’s largest and most strategic markets, with a complex merchant base and high operational intensity.The Head of Customers is the end-to-end owner of the merchant journey, from onboarding to retention and growth. This includes leadership of Account Management, Onboarding, and Customer Care teams, with full accountability for merchant satisfaction, retention, expansion, and profitability.This is not a purely relationship or coordination role. Bigblue is an execution-driven company, and this position requires someone who is deeply involved in day-to-day customer reality, able to jump into merchant conversations, challenge teams, analyze data, and turn complexity into clear priorities and action.What you’ll do
