Descripción de la oferta
Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO , we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you. Responsibilities Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer‑centric mindset. Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution. Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality. Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio. Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives. Lead the documentation team, ensuring efficient and risk‑free vehicle
