Descripción de la oferta
Your Tasks
Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities
You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win‑win claim settlements to the assigned clients
High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
Define strategy for assigned accounts (constant process)
Review client financials and regularly meet with senior executives to understand their longer‑term strategies. Lead High Level Operation / Technical Forums with client leadership
High Level mediation in escalation/claims looking for win‑win compromises
Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business
Negotiate the Major Technical Issues Agreements (warranty extension, etc…) and frame agreements
Ensure client instructions / contractual obligations are executed in a timely and accurate manner
Your Profile
Engineering Degree or similar
Microsoft office, Excel, Power Point
10 years experience in Service Operations
Proficiency in English
Proactive, great team player and humble person
Result oriented, resilient, responsible and organized person
Empathic person and able to find win‑win compromises
Your Benefits
In addition to the opportunity to make our world a little more sustainable, we offer you:
Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
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