Descripción de la oferta
Amplifon seeks an experienced Customer Care Manager in Barcelona to lead transformation of customer care within a multinational retail environment. You will drive an omnichannel strategy, improve KPIs and NPS, and partner with stores and cross-functional teams to elevate service quality.You will coach the Customer Care team, optimize processes, and manage budgets to support strategic priorities while delivering exceptional customer experiences across touchpoints in Spain and beyond.
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