Descripción de la oferta
Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: Delivering remote support via phone, email, and chat to customers, distributors, and colleagues Troubleshooting issues related to Central Control systems, software, and network connectivity Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation Preparing and delivering technical training sessions, both online and in-person Contributing to service process improvements and efficiency initiatives Supporting timely service plan renewals and other value-added service offerings Required profile: Degree in Engineering, Agronomy, IT or a related field At least 3 years of experience in technical support or help desk environments Strong technical understanding of wireless/mobile networks and remote support tools Clear, confident communicator with a structured and analytical approach Able to work independently and in collaboration with international teams Willing to travel up to 10% Languages: Fluency in English In addition, either: German or Italian Location: Madrid, Spain Apply directly on LinkedIn or send your application to:
