Descripción de la oferta
DescriptionBuilds and owns the end-to-end Telco customer lifecycle and loyalty blueprint from onboarding to pre-renewal, driving engagement, customer value, retention, service communication, and cross-/upsell opportunities throughout the customer relationship.Your TasksEnd-to-end lifecycle blueprint from onboarding to pre-renewalDefinition of post-purchase and always-on campaignsOwnership of onboarding communication and feature educationDevelopment of cross- and upsell logic during contract lifeCoordination of implementation with campaign, digital, compliance, and country teamsAlignment of lifecycle logic with proposition, retention, and CX/NPS insightsIntegration of Telco use cases into the existing Loyalty ecosystemBest-practice sharing and standardization across countriesTracking and optimization of business case performance throughout the customer lifecycleYour ProfileDegree in Business, Marketing, CRM, Digital Business, or similarExperience in lifecycle management, CRM, and customer engagementExperience translating journeys into campaigns and communicationsStrong understanding of in-life value creationExperience in loyalty programs, customer retention, or customer value managementExperience in telecommunications, mobile subscriptions, or related subscription-based businesses is strongly preferredInternational and cross-functional experience is beneficial but not requiredAbout UsDo you want to be part of the future of retail?Let's Go! At MediaMarkt, "Let's Go!" is more than just a slogan; it’s an attitude.We are passionate about technology and aim to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, joining a workforce of over 7,000 people in Spain.About MediaMarktMediaMarkt is the leading omnichannel company in Spain and Europe for the retail of consumer electronics and related services. We are part of the MediaMarktSaturn Group, which operates over 1,000 stores across 11 countries with a global team of more than 52,000 people.In Spain, we have 112 stores, an online shop, a Logistics Center and Service Hub in Pinto (Madrid), and our headquarters in El Prat de Llobregat (Barcelona). We work every day to be our customers' first choice as a trusted omnichannel retailer, offering tailored solutions in a technology-driven world.Our success is built on constantly adapting to new consumer trends, offering a wide variety of products, services, and solutions, and providing a unique, personalized shopping experience—all while maintaining a firm commitment to leaving a positive legacy for society and the environment.The best solutions emerge when diverse perspectives come together. That is why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion, creating an environment where everyone can grow and contribute their talent. In doing so, we strive to be the benchmark company—"The Experience Champion"—in the consumer electronics sector. Join our team, and let’s build a diverse, innovative, and exciting future together! Let's Go!Job InfosLocation: El Prat De LlobregatMedia Markt Saturn Administración EspañaDepartment: HQ - Services & SolutionsEntrylevel: ProfesionalesType of Employement: Tiempo CompletoWorking Hours: 40Persona: Job Requisition HQ Manager
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