Descripción de la oferta
Experience Required: 9 to 20 Years
Location: Spain
Language: English & Spanish (Mandate)
Travel: 20% travel required
Skills: MS Teams, SharePoint
Position OverviewWe are seeking a highly skilled professional with experience in Microsoft Teams and collaboration solutions to support enterprise customers in maximizing productivity and ensuring seamless operation of Microsoft 365 tools. This is a customer-facing role, requiring strong communication skills and the ability to engage with technical, non-technical and leadership stakeholders.
Skills Required10+ years’ experience with customers facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
Advanced analytical, problem‑solving, and decision‑making skills.
Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers).
Experience in conducting technical workshops, training sessions, and webinars to educate customers on best practices and new features of Microsoft Teams.
Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
Experience with Microsoft Teams administration, including user management, policies, and compliance.
Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
Knowledge of third‑party applications and integrations that enhance Microsoft Teams capabilities.
Ability to work independently and as part of a collaborative team.
Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
Strong knowledge of voice and network protocols, standards, and best practices.
Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
Knowledge and experience building Teams bot, integration of Microsoft Graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
Additionally Valued SkillsAdvanced knowledge of application integration and Contact Centers with Teams.
Advanced knowledge of Active Directory / Azure AD / Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
Advanced networking skills with DNS, firewall, load balancing, etc.
Advanced skills creating Azure Functions.
Relevant CertificationsMicrosoft Certified: Teams Administrator Associate
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Endpoint Administrator Associate#J-18808-Ljbffr
