Descripción de la oferta
ppUnilabs is on a journey to implement a new technology operating model, with a focus on centralising core services while retaining local expertise, optimizing supplier relationships, and aligning technology and location strategies. The aim is to enhance service delivery, improve efficiency, and support Unilabs' future long-term goals. /ppThe lead on End User Services is responsible for Endpoint Management. The role requires significant experienced in the capabilities and management of the Microsoft endpoint environment of on‑prem infrastructure, cloud‑based services, and various endpoint configurations including OS, Corporate Applications, Azure AD, 365 Endpoint Management suites. Expertise is required to translate our diverse end‑users' needs and business demands into clear general technical design, policy, improvements, and issue resolution. /ppThe role requires the individual to be autonomous and detail‑oriented technical service manager able to manage suppliers, budgets, and resources with a mature level of interdependent leadership and an understanding of user‑centric IT Infrastructure services to join our excellent team. As the technical service manager, you will be responsible for overseeing area budgets and technical topics and actively collaborating with the Technology Centres of Excellence (CoE) and markets in the technology roadmap. /ph3Key Responsibilities /h3ulliOversee the day‑to‑day technology operations within the CoE, with a strong focus on delivering exceptional end‑user support /liliChampion our new technology Target Operating Model by modelling our new ways of working and driving continuous improvement initiatives that optimise service quality and reduce costs. /liliWork with Service Management and Service Desk teams to manage SLAs and OLAs with key partners and ensure that services are optimised, operational backlogs are minimised, and services are delivered with minimal disruption. /liliManage escalations and liaise with third‑party suppliers to ensure high‑quality ope /li /ul /p #J-18808-Ljbffr
