Descripción de la oferta
Are you a Microsoft Dynamics 365 CRM Platform Engineer looking for a new and exciting challenge? No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.If your answer is yes, it's your lucky day — keep reading, this could be exactly what you're looking for WHAT WILL YOU DO? We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: Collaborate closely with Microsoft and HCL teams during the design and configuration phase to ensure effective knowledge transfer and proper documentation of backlog items. Take ownership of backlog items post Microsoft exit, ensuring product readiness and platform continuity. Develop and enhance integrations between Microsoft Dynamics 365 CRM, Azure services and the broader AWS ecosystem. Design and develop Power Platform components including Power Apps, Power Automate and administration via the Power Platform Admin Centre. Perform Microsoft Dynamics 365 CRM customisations such as PCF controls, plugins, web resources and JavaScript. Manage Azure components related to CCaaS, including Azure Communication Services and Event Grid configurations. Develop and hand over custom APIs in Microsoft Dynamics 365 CRM to support integration and automation requirements. Develop and enhance chatbot solutions using Microsoft Copilot Studio. Configure and enhance voice channel solutions leveraging Azure Communication Services and Event Grid. Contribute to the continuous evolution and transformation of the Dynamics 365 CRM Contact Centre platform. WHAT TOOLS WILL YOU USE? Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) Power Platform (Power Apps, Power Automate, Power Platform Admin Centre) Azure services (Azure Communication Services, Event Grid) PCF controls, plugins, web resources and JavaScript Custom APIs and integration patterns Microsoft Copilot Studio (chatbots) Hybrid cloud environments (Azure & AWS) ITIL or similar service management frameworks WHAT ARE WE LOOKING FOR? Strong experience developing and configuring Microsoft Dynamics 365 CRM Customer Service / CCaaS solutions Hands-on experience with the Power Platform Proven development experience in Dynamics 365 CRM customisations (PCF, plugins, JavaScript, web resources) Solid understanding of API design and integration best practices Experience working with Azure services related to Contact Centre solutions Experience designing and developing chatbots using Copilot Studio Awareness or experience with hybrid cloud integrations across Azure and AWS Fluent English Good to have: Knowledge of AWS architecture and integration patterns Experience supporting enterprise CCaaS platforms Background working in large-scale or regulated environments WHERE AND WHEN? Workplace: Barcelona (Hybrid Model) Work Schedule: Business hours WHAT CAN WE OFFER YOU? Permanent contract – We offer indefinite contracts from the first day. Pay and benefits – Competitive salary and a flexible compensation plan adapted to your needs (Ticket Restaurant, Childcare Ticket, Transport Ticket and Health Insurance). Work from home – Monthly financial support for your working‑from‑home expenses, plus a welcome bonus in your first month to help you set up your workplace Opportunity knocks – Career development plan and annual performance‑based compensation reviews. Learn as you grow – Fantastic onboarding program and access to robust learning platforms. Bring your buddy – Referral bonus through our BYB Scheme. Connect globally – Work with multicultural teams across the world. Benefit from being a TCSer – Corporate discounts and exclusive benefits. xsgfvud And so on – Appreciations, incentives, team building activities, diversity & inclusion programs, sustainability initiatives and corporate events… This has only just begun WELCOME, WE ARE WAITING FOR YOU
