Descripción de la oferta
Position: Customer Service AdvisorLocation: Benalmádena, SpainModel: 100% On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limitsUse cheat sheets, guides and protocols provided during the trainingEnsure customer satisfaction and provide professional customer supportIdentify when the issue should be re-assigned to another departmentCollaborate with other agents or teams in case of more complex casesDocument each action taken in a CRM system in detail.REQUIREMENTS:Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersA resourceful and stress-resilient personality that can adapt and remain calm in all situationsGood listening skills and ability to empathize with othersAbility to solve issues in a timely mannerAbility to work independently while being a team player at the same timeAbility to cover shift rotation and be on time at the office.BENEFITS:Excellent remuneration packageBe part of a dynamic and creative team with a positive and friendly atmosphereGuidance and tools to reach your full potentialRelocation support.
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