Descripción de la oferta
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Communicate with customers through various channels such as phone, email, chat and social media
Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
Identify and address customer needs to elevate internally to improve and/or develop processes
Thrive for sky‑high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS:
Native / fluent in Dutch both oral and written. Fluent in English (at least B2 level)
Previous working experience in hospitality or other customer facing roles is a plus
Excellent communication skills with the ability to listen and show empathy
You thrive for teamwork and fun and are part of the community
Flexible and able to work in a fast paced working environment
Autonomous, able to work independently as well as part of a team
Tech savvy and familiar with Google Suite, MS office and CRM tooling
Customer-focused, always have the customer's best interest in mind.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Health insurance
Free lunch
Spanish lessons
Bootcamp twice a week
Drinks every Friday
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
And many more!!!
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