Descripción de la oferta
Are you a linguistic talent with a passion for helping others? Do you thrive in a multicultural environment and dream of building a career in one of Europe’s most vibrant coastal cities? We are looking for a bilingual Customer Service Representative fluent in both Dutch and French to join our high-performing team on-site in Barcelona.In this role, you won’t just be answering phones; you will be the face (and voice) of a global brand, ensuring that our customers receive world-class support.The RoleAs a Dutch and French-speaking specialist, you will act as a vital bridge between the company and its European market. Your mission is to provide seamless, empathetic, and efficient solutions to a diverse customer base. This is an on-site position based in our modern Barcelona hub, where collaboration and team culture are at the heart of everything we do.Key ResponsibilitiesMultilingual Support: Handle inbound inquiries via phone, email, and live chat in both Dutch and French, maintaining a high level of professionalism in both languages.Problem Solving: Diagnose and resolve customer issues ranging from account management and billing to technical troubleshooting and service inquiries.Quality Excellence: Ensure every interaction meets our internal quality standards and contributes to high Customer Satisfaction (CSAT) scores.Documentation: Accurately log all customer interactions in our CRM system to ensure continuity and data integrity.Collaboration: Work closely with team leads and senior specialists to escalate complex cases and contribute to continuous process improvement.Brand Advocacy: Act as an ambassador for the brand, staying up-to-date on products, services, and company policies.What We Are Looking ForLanguage Proficiency: fluent or near-fluent fluency in Dutch and French (C1/C2 level) is mandatory. A professional level of English is also required for internal communication.Communication Skills: Exceptional verbal and written communication skills with the ability to explain complex information in simple terms.Customer-Centric Mindset: A genuine desire to help people and the patience to handle challenging situations with grace.Tech Savviness: Comfortable navigating multiple software platforms simultaneously and a quick learner of new CRM tools.Reliability: A disciplined professional who thrives in a structured, 39-hour work week.Work Schedule & LocationHours: 39 hours per week.Shift: Monday to Friday, 09:00 – 18:00 (Enjoy your evenings and weekends in the sun!).Location: Fully On-Site in Barcelona (No remote work available for this specific project).Start Date: ASAP.Compensation & BenefitsWe believe in rewarding hard work with a competitive package that allows you to enjoy the incredible Barcelona lifestyle.Base Salary: €21,000 gross per annum.Performance Bonus: Up to €4,000 gross per annum.Contract: Full-time, stable employment from day one.Training: Fully paid initial training period to set you up for success.Environment: Modern office with international, diverse colleagues and a supportive atmosphere.Why Barcelona?Living and working in Barcelona offers the perfect balance of professional growth and Mediterranean lifestyle. From the architectural wonders of Gaudí to the bustling beaches and world-class culinary scene, your life outside the office will be just as rewarding as your time inside it.
