Descripción de la oferta
About the company
Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.
Role overview
As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.
We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
Required qualifications
Experience in customer service
Fluent in Danish, both spoken and written
Proficient in English, both spoken and written
Good skills in data/technology/systems
A clean criminal record is a prerequisite
You will fit right in at Viking if you:
value good work ethics
have strong teamwork skills
are comfortable working both individually and in a team
have strong communication skills
feel at ease using digital tools and phone as work tools
are comfortable using multiple systems simultaneously
are detail oriented and enjoy complex tasks
are solution-oriented both with customers and colleagues
are curious and eager to acquire new knowledge
are comfortable working in a fast-paced, dynamic environment
adapt easily to change
want to be a part of a solid team with strong company culture
We offer
A permanent, full-time position
A meaningful job where you get to help people
Comprehensive training and onboarding
Competitive conditions and benefits
A collaborative and supportive Nordic working culture with great colleagues
Modern offices in the heart of Torrevieja where you're only a step away from the Mediterranean sea
Personal and professional growth opportunities in an international company
A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)
Work Conditions
Employment: Spanish based permanent contract, full-time
Location: our office in Torrevieja, Spain
Start date: As soon as possible / to be agreed
Please note that remote work is not applicable
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