Descripción de la oferta
Job OverviewFactorial is looking for a new Account Manager for Small Accounts for the Italian Market to support and scale our Customer Experience team.Responsibilities- Manage and grow a portfolio of Small Accounts within the Italian market.- Build strong relationships with customers through regular calls, video meetings, and proactive outreach.- Identify cross‑selling and up‑selling opportunities to drive revenue growth and maximize account value.- Develop tailored account strategies to improve customer retention and reduce churn.- Guide customers on new products, features, and best practices to help them achieve their goals.- Act as the main point of contact for customers, ensuring a seamless and positive experience.- Collaborate with internal teams to share customer feedback and contribute to product and process improvements.Qualifications- Native‑level Italian and a good level of English.- Previous sales experience; customer support or customer success experience is highly valued.- Demonstrate strong relationship‑building and stakeholder management skills.- Communicate confidently through phone calls, video meetings, and written interactions.- Identify business opportunities and apply a consultative sales approach.- Stay organized and manage multiple customer accounts effectively.- Use CRM tools confidently to track activities and customer interactions.- Show a proactive, ambitious, and customer‑oriented mindset.- Thrive in a fast‑paced, dynamic startup environment.- Take ownership of results and continuously seek ways to improve.Perks- Alan private health insurance.- High growth, multicultural and friendly environment.- Wellhub wellness program (gyms, pools, outdoor classes).- Savings with Cobee.- Language classes.- Breakfast in the office and organic fruit.- Food discounts with Nora.- Pet friendly workplace.About FactorialFactorial is building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, allowing teams to focus on what matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe’s fastest‑growing SaaS companies, headquartered in Barcelona.Equal OpportunityWe welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.#J-18808-Ljbffr
