Descripción de la oferta
ph3About BizAway /h3pHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. /ph3We are looking for /h3pWe are looking for a bCustomer Success Team Lead /b (French-speaking, m/f/d) based in Barcelona who is eager to contribute to the growth and success of our Customer Success team. /ph3Your role in BizAway /h3pAs a Team Lead, you will lead a team of 6–8 Customer Success Executives (CSEs) managing BizAway’s corporate client portfolios in the French / Middle East and Growth Markets. You will be fully focused on your team’s success, enabling them to hit their quotas across onboarding, adoption, renewals, and upselling, and of course stepping in to support them as needed. /ph3Your main responsibilities /h3ulliLead, coach, and inspire a team of CSEs to deliver client satisfaction, growth, and retention targets. /liliSupport your team in complex client situations (renewals, escalations, upsell conversations) when needed. /liliMonitor client portfolio health and performance using dashboards, KPIs, and Salesforce. /liliEnsure consistent processes and best practices across the CS team. /liliCollaborate closely with Product, Service, and Support teams to solve client issues and represent the customer voice. /liliProvide ongoing coaching, training, and feedback to your team to accelerate their professional growth. /liliContribute to strategic initiatives that improve the client journey and enhance BizAway’s growth. /li /ulh3Your basic qualifications /h3ulliYou have proven experience leading a team (ideally in Customer Success, Account Management, or Sales). /liliYou have a strong understanding of the customer lifecycle: onboarding, adoption, renewals, and growth. /liliYou are commercially minded and confident with upselling and contract negotiations. /liliYou are comfortable using CRM tools (Salesforce preferred) and dashboards to track KPIs. /liliYou have excellent leadership, communication, and interpersonal skills. /liliYou are fluent in English and French. /li /ulh3We are also interested in /h3ulliPrevious experience in Travel Tech, SaaS, or the travel industry /liliExperience working in fast-paced scale-up environments /liliAdditional language skills are always welcome /li /ulh3Our offer /h3ulliA seat on a scale-up with skyrocketing growth /liliCompetitive salary and performance-based bonus /liliOpportunity to shape BizAway’s approach to scalable customer success /liliMulticultural and international team /liliCollaborative and smart environment to work and learn /liliFree coffee to kick-start your day and free beers to celebrate together /liliFriday afternoons off /liliFlexible working policy (3 days in the office + 2 remote) and office in the very heart of Barcelona /li /ulpBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection. /p /p #J-18808-Ljbffr
