Descripción de la oferta
At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way!
It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society.
T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole.
Job Description
We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.
This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
Key ResponsibilitiesCustomer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.Qualifications
Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.ITIL CertificationFamiliarity with documentation and project management tools like Confluence and Jira.Strong communication skills in English verbal and written.Customer-oriented mindset with problem-solving capabilities.Ability to collaborate effectively with multiple teams and stakeholders.Proactive attitude and eagerness to learn and grow within the role.Prior experience is a plus but not mandatory; this role is designed for growth.Additional Information
What do we offer you?International, positive, dynamic and motivated work environment.
Hybrid work model (telecommuting/on-site).
Flexible schedule.
Continuous training: Certification preparation, access to Coursera, weekly English and German classes...
Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances...
Life and accident insurance.
More than 26 working days of vacation per year.
Social fund.
Free service in specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...).
100% of salary in case of medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
