Descripción de la oferta
Job DescriptionMaximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. YouYou want:Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).Active participation in the respective vertical squad of the T Cloud Public.Avoiding "churn" through proactive analysis and management of T Cloud Public customers.Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.Ensuring customer satisfaction.Participation in the planning and forecasting processes.Transferring customer requirements to the T Cloud Public impediment and demand process.Supporting the further development of cloud handling support.QualificationsCompleted degree in computer science, engineering or comparable training or further education.Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.Top knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promiseStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS).Knowledge of the offerings of AWS, Microsoft Azure, Google, RackspaceDevelopment of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.High resilience, adaptability to dynamically changing processes/startup mentality.Very good technical understanding of standardized service provision through platforms.Detailed knowledge of the processes and structures in your own company.Experience in international cooperation with Local Business Units and NatCos.High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.Willingness to travel nationally and internationally.Certifications required for the position:OTC Practitioner certification or comparable AMIGO Hyperscaler certificationAgile methods such as Scrum, Kanban, DevOps or comparable certificationsCertifications recommended for the position:DevOps FoundationOTC ArchitectFluent written and spoken German and English .Additional InformationWhat do we offer you?Work environment & flexibilityInternational, dynamic and collaborative environment.T-Social: social initiatives (sports, community, health, ...).Hybrid work model (remote/on-site).Flexible working hours.Growth & developmentCustomized training: access to Coursera to learn whatever you want, whenever you want.Weekly language classes (English & German).International Mentoring Sessions & Experience Days.Compensation & benefitsFlexible compensation plan (health insurance, meal vouchers, childcare, transport).Telemedicine.Life and accident insurance.Social fund.Wellbeing & time off26+ working days of vacation per year.Free access to specialists services (medical, legal, wellness).100% salary coverage during medical leave.And many more advantages of being part of T-Systems!Your TaskAs a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. xqbhyrx ResponsibilitiesStrategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)Active participation in the respective vertical squad of the T Cloud PublicAvoiding "churn" through proactive analysis and management of T Cloud Public customersSupporting the ongoing optimization and further development of the customer success management of the T Cloud PublicSupporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud PublicEnsuring customer satisfactionParticipation in the planning and forecasting processesTransferring customer requirements to the T Cloud Public impediment and demand processSupporting the further development of cloud handling supportYour ProfileWe are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.Must Have SkillsCompleted degree in computer science, engineering or comparable training or further educationTop knowledge and experience in the areas of cloud and IT architectureTop knowledge and experience in technology strategyTop knowledge and experience in sales and business developmentTop knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contactsStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS)Knowledge of the offerings of AWS, Microsoft Azure, Google, RackspaceExperience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processesHigh resilience and adaptability to dynamically changing processes/startup mentalityVery good technical understanding of standardized service provision through platformsDetailed knowledge of the processes and structures in your own companyExperience in international cooperation with Local Business Units and NatCosHigh social skillsAbility to work in a team and integrateGood assertivenessAbility to work independentlyWillingness to travel nationally and internationallyOTC Practitioner certification or comparable AMIGO Hyperscaler certificationAgile methods certification such as Scrum, Kanban, DevOps or comparable certificationsFluent written and spoken German and EnglishNice to Have SkillsDevOps Foundation certificationOTC Architect certification#J-18808-Ljbffr
